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Kaiser Permanente BusinessNet website privacy practices

Kaiser Permanente is committed to protecting the privacy of the users of the BusinessNet website ("website"). We will use and disclose the information you provide us as stated below.

Website privacy statement

Our use and disclosure of an individual's personal information is limited as required by state and federal law. We do not sell or rent personal information about visitors to this website or customers who use the website.

This website has security measures in place to help protect against the loss, misuse, or alteration of information under our control. These measures include encryption of data using a secure socket layer (SSL) system, and using a secured messaging service when we send you personal information electronically. Despite these measures, the confidentiality of any communication or material transmitted to or from us via this website by Internet or e-mail cannot be guaranteed. At your discretion, you may contact us at the mailing address or telephone number listed in the "Questions, complaints, and contacts" section at the end of this privacy statement.

Revisions to the privacy statement

We may revise this privacy statement from time to time as we add new features or as laws change that may affect our services. If we make material changes to our privacy statement, we will post notice of this on our website. Any revised privacy statement will apply both to information we already have at the time of the change and any personal information created or received after the change takes effect. We include a version number on this privacy statement consisting of the date (year, month, and day) it was last revised. We encourage you to periodically reread this privacy statement to see if there have been any changes to our policies that may affect you.

Website visitor data

The BusinessNet website routinely gathers data on website activity, such as how many people visit the website, the pages they visit, where they come from, how long they stay on the website, etc. The data is collected on an aggregate, anonymous basis, which means that no personally identifiable information is associated with the data. This data helps us improve website content and overall usage. The information is not shared with other organizations for their independent use.

Collecting and using personal information

Except as disclosed in this privacy statement, we do not collect any identifiable information about visitors to this website or our customers who use this website. The policies, sources, and uses of information are outlined in Sections 1 through 9 that follow.

1. Web logs

We maintain standard web logs that record data about all visitors and customers who use this website, and we store this information. These logs may contain the Internet domain from which you access the website (such as,, etc.); the IP address which is automatically assigned to your computer when you get on the Internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited the website; the pages you viewed on the website; and the address of the website you linked from, if any. If you sign on to this website to use its secured features, our web logs also will contain an individual identifier and show the services you accessed.

All web logs are stored securely, and may only be accessed by Kaiser Permanente employees or designees on a need-to-know basis for a specific purpose. The BusinessNet website uses web log information to help us design our website; to identify popular features; to resolve user, hardware, and software problems; and to make the website more useful to visitors.

2. Internet cookies

We may place Internet "cookies" on the computer hard drives of visitors to our BusinessNet website. Information we obtain from cookies helps us to tailor our website to be more helpful and efficient for our visitors. The cookie consists of a unique identifier that does not contain information about you or your health history. We use two types of cookies: session cookies and persistent cookies.

A session cookie is temporary and expires after you end a session and close your web browser. We use session cookies to help customize your experience on our website, maintain your signed-on status as you navigate through our features, and to track your click path through our web pages.

Persistent cookies remain on your hard drive after you've exited from our website, and we use them for several reasons. For instance, when you give us permission to remember a feature about you when asked by the website, we place a persistent cookie on your hard drive so that the next time you visit us, we won't have to ask you for that information again. If you've given us permission to e-mail you with information about your Kaiser Permanente benefits, or for other reasons, we may place a persistent cookie on your hard drive that will let us know when you come back to visit our website. We sometimes use this type of persistent cookie with a web beacon (see below). Persistent cookies will not contain any personal information about you.

You may have software on your computer that will allow you to decline or deactivate Internet cookies, but if you do so, some features of this website may not work properly for you. For instructions on how to remove cookies from your hard drive, go to your browser's website for detailed instructions. In addition, further information regarding cookies may be available on other websites or from your Internet service provider. Safari, Firefox, and Internet Explorer are three common browsers.

3. Message and transmissions

Comments or questions sent to us using email or secure messaging forms will be shared with Kaiser Permanente staff who are most able to address your concerns. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response.

4. Children

We do not knowingly allow anyone under the age of 13 to create an account that allows access to the secured features of this website.

5. Disclosures

We may disclose personal information to any person performing audit, legal, operational, or other services for us. We will use information that does not identify the individual for these activities whenever feasible. Information disclosed to vendors or contractors for operational purposes may not be redisclosed to others by such a vendor or contractor.

We may disclose personal information when required to do so by a subpoena, court order, or search warrant. We may disclose personal information as we deem it appropriate to protect the safety of an individual or for an investigation related to public safety or to report an activity that appears to be in violation of law. We may disclose personal information to protect the security and reliability of this website and to take precautions against liability.

Questions, complaints, and contacts

If you have any questions about this privacy statement, our policies and practices concerning this website, your rights under this statement, and your dealings with the BusinessNet website, you can contact Kaiser Permanente by telephone at 800-556-7677 (toll free) or by U.S. mail at the address below.

Internet Services Group
5820 Owens Drive, Building E-2,
Pleasanton, CA 94588

Last updated: March 15, 2013