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Small business

For small business—2 to 50 employees

Need more information about Kaiser Permanente's products and procedures? Download these valuable employer resources to find answers to your company's challenges.

Small business guidelines

Download the Small Business Guidelines to get information about eligibility, rate calculation, benefit plan offering and funding policies, and participation and contribution requirements. These policy and qualification guidelines apply to all employers offering Kaiser Permanente small business coverage.

Have questions? Contact your Kaiser Permanente representative or broker for assistance.

Administrative handbook

Find everything you need to complete your group enrollment and administer your plan in one place. Download the small business administrative handbook to find out:

  • How to get started with Kaiser Permanente
  • Who to call with your questions
  • Where to get important forms
  • Answers to frequently asked questions

Download the arbitration fact sheet.

Still have questions? Contact your Kaiser Permanente representative for further assistance.

Small Business Group Service

Customer Connection Team

  • Account administration
  • Contract/policy renewals
  • Contract changes
  • Introduction of new products and benefits
  • Toll free: 800-790-4661, option 3
  • Fax: 800-369-8010
  • E-mail:
  • Hours: Monday through Friday 8:30 a.m. to 5 p.m. (PST)

Client Services Unit

  • Benefit inquiries
  • COBRA interpretation
  • Contract/eligibility inquiries
  • Enrollment materials
  • Plan Highlights
  • Rate sheets
  • Status inquiries
  • Toll free: 800-790-4661, option 2
  • Fax: 800-369-8010
  • E-mail:
  • Hours: Monday-Friday 8:30 a.m.-5 p.m. (PST)

For Employees/Members

  • Member Services
  • Toll Free: (800) 464-4000

Small Business Administration California Service Center

  • Billing questions
  • Membership inquiries
  • Reconciliation questions
  • Schedule A-5500 form/report request
  • Toll free: 800-790-4661, option 1
  • Fax: 858-614-3345 (SCAL), 858-614-3344 (NCAL)
  • E-mail:
  • To submit: Enrollment Applications, Account Change Forms and Member Terminations

Summary of Benefits and Coverage Documents (SBCs)

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Covered ZIP Codes

Is your ZIP code in our service areas?

Contact us: Small business

Manage your account, renew, or change coverage

Or call 800-790-4661 (toll free), Monday through Friday, 8:30 a.m. to 5 p.m.

To learn about your quote and applying for coverage, request information online. You will receive a response within 48 hours (excludes weekends and Holidays).

Contact a sales representative

Or call 800-730-4661 (toll free), Monday through Friday, 8:30 a.m. to 5 p.m.